Terms & Conditions

Eligibility

NEEDS INPUT (Legal): Awaiting response regarding minimum age and binding-contract stipulations for the Egyptian market.
Once confirmed, cross-check this against the 18+ recipient requirement already used for delivery handover in the Shipping Policy, so eligibility to contract and eligibility to receive a vehicle are consistent.

Accounts

NEEDS INPUT (Legal): Awaiting response regarding user account responsibilities and termination rights.

Website Use

NEEDS INPUT (Legal): Awaiting response regarding lawful use, scraping, and malicious-software policies.

Product Information

NEEDS INPUT (Legal): Awaiting response regarding discrepancies between product images, colors, and marketing materials versus actual products.

Prices and Taxes

NEEDS INPUT (Commercial/Legal) — CROSS-CUTTING PRIORITY: Awaiting response regarding currency, VAT inclusion, and price-change policies.

Orders

NEEDS INPUT (Commercial): Awaiting response regarding order acceptance, cancellation rights, and fraud prevention.

Payment

NEEDS INPUT (Legal/Finance): Awaiting response regarding accepted payment methods and third-party gateway liabilities.

Shipping and Delivery

Delivery is executed by a company representative to the address agreed upon with the customer. Full delivery terms, timelines, and zone-based pricing are set out in our Shipping Policy.

The customer is responsible for providing a suitable and safe location to receive the product and ensuring it can be transported into the required space.

After delivery, inspection, and signing are complete, responsibility for the correct use, storage, and maintenance of the product transfers to the customer, without limiting any return, refund, or warranty rights described in our Returns & Refunds Policy and this document.

NEEDS INPUT (Legal): The original draft said responsibility falls "strictly" on the customer after signing, with no carve-out. As written, that could be read to cut off the 14-day return right (Section 9) and the 1-year warranty (Section 11), both of which only matter after delivery. The wording above adds an explicit carve-out — confirm this is the intended scope, or provide alternative language.

Cancellations, Returns, and Refunds

Customers have the right to request a refund or exchange within 14 calendar days of delivery. For a return to be accepted, the vehicle must show no damage or excessive wear beyond ordinary inspection, and the distance driven must not exceed 20 kilometers.

Return and exchange rights do not apply where damage or defects are caused by misuse, negligence, accidents, or unauthorized modifications to the product.

Any visible damage to the product at the time of delivery must be recorded on the delivery receipt before the delivery representative leaves, in addition to the reporting steps described in our Shipping Policy.

NEEDS INPUT: The original draft said the vehicle "must be in its original condition" and allowed up to 20 km driven — these clause parts contradicted each other, since a driven vehicle isn't in original condition. The wording above resolves this by making the 20 km allowance the actual standard; confirm this is correct, or provide the intended distinction.

NEEDS INPUT: Read the confirmed 20 km limit back into the Returns & Refunds Policy, which currently has this as an unfilled placeholder.

NEEDS INPUT: Feed the "recorded on the delivery receipt before the representative leaves" process back into the Shipping Policy's inspection section, so all documents describe the same accept-and-document process rather than leaving "refuse vs. accept" ambiguous.

Product Use and Safety

The customer commits to using the charger and battery strictly according to the company's operating instructions.

The company is not responsible for damages resulting from improper storage of the scooter and battery.

Using unapproved chargers or accessories releases the company from liability for any resulting damage NEEDS INPUT: and may void the warranty — confirm this is intended to mirror Section 11's warranty-voiding language, or clarify how the two differ.

Warranty

The product is subject to the warranty terms specified in the warranty certificate delivered with the product NEEDS INPUT: (and/or our published Warranty Policy — confirm which document is authoritative, or whether both exist and say the same thing).

The warranty does not cover damages resulting from misuse, accidents, negligence, or unauthorized modifications, NEEDS INPUT: (confirm whether water damage should be added here).

The warranty is voided if the customer uses unapproved spare parts or unapproved chargers.

NEEDS INPUT: The FAQ lists "water damage" as a warranty-voiding condition; this document currently doesn't. Reconcile the two once the vehicle's actual water resistance rating is confirmed (see open item on FAQ page) — don't publish "water damage" as a voiding condition in one place and not the other.

Intellectual Property

NEEDS INPUT (Legal): Awaiting response regarding protection of website graphics, logos, and digital content.

User Content

NEEDS INPUT (Legal): Awaiting response regarding user-submitted reviews and data rights. This section should also reference the company's Privacy Policy — see the new item below.

Third-Party Services and Links

NEEDS INPUT (Legal): Awaiting response regarding liability for external links and third-party finance/delivery partners.

Disclaimer

NEEDS INPUT (Legal): Awaiting response regarding "as available" website basis and interruption of service.

Limitation of Liability

NEEDS INPUT (Legal): Awaiting response regarding limitations on indirect or consequential losses.

Force Majeure

NEEDS INPUT (Legal): Awaiting response.

Changes to These Terms

NEEDS INPUT (Legal): Awaiting response.

Severability

NEEDS INPUT: Awaiting response.

Governing Law and Disputes

NEEDS INPUT (Legal): Awaiting response regarding the specific jurisdiction and dispute-resolution process in Egypt.

NEEDS INPUT: Sections 15, 16, 17, 18, and 21 are flagged high priority because they directly limit the company's legal and financial exposure. Recommend prioritizing these ahead of the more routine remaining sections (19, 20).

Privacy

NEEDS INPUT (Legal): again: This section doesn't exist in the original draft. Add a Privacy Policy, or a clear link to one, covering the personal data collected through the Support page's ticket/registration forms (photos, serial/VIN numbers, proof of purchase). Egypt's Personal Data Protection Law (151/2020) is moving toward full enforcement around October 2026 — this is worth prioritizing on a similar timeline to the high-priority sections above.

Contact Information

• Legal company name: NEEDS INPUT: confirm "TREDICO MOBILITY" is the correct registered legal entity behind the Glide brand, and state the relationship explicitly (e.g., "Glide is a trademark of TREDICO MOBILITY") if so.
• Registered address: Plot 63A, Industrial Zone A6, 10th of Ramadan City, Sharqia, Egypt. (Spelling standardized to "Sharqia," matching the Shipping Policy's delivery-zone table — original draft used "Sharkia.")
• Telephone: NEEDS INPUT: confirm correct country code — original draft showed "+20 015 412 195", likely missing a digit (Egypt's country code is +20).
• Fax: NEEDS INPUT: same country-code confirmation — original draft showed "+20 015 512 182".
• Website: NEEDS INPUT: confirm whether www.tredicomobility.com is a real, separate corporate domain, or whether this should read glidemobility.co. (The transformed link in the original draft — an empty link wrapped in a Google search redirect — has been removed; use a single plain link once confirmed.)
• Email: NEEDS INPUT: [official legal/support email address] — once set, this should become the single sample value used for every "[Support Email]" placeholder across the Shipping, Returns, Support, and FAQ pages.

Arabic Language

NEEDS INPUT: Same open item as every other page reviewed — confirm whether this Terms & Conditions document will be published in Arabic alongside English, and which version governs in case of conflict.