FEATURED 
Shipping Policy Overview
This Shipping Policy applies to all vehicles, accessories, spare parts, chargers and batteries sold sep purchased directly from glidemobility.co. Products purchased from an authorized Glide dealer, marketplace, or other third party are subject to that seller's own shipping policy.
Shipping Destinations & Restrictions
We currently deliver eligible orders to supported addresses within the Arab Republic of Egypt.
Due to the size, weight, and lithium-ion batteries in our vehicles, we cannot currently deliver to:
- P.O. boxes or parcel lockers
- Any address that cannot safely accept products containing lithium-ion batteries
Some vehicles may be subject to additional geographic restrictions due to size, weight, or battery capacity.
Order Processing & Delivery Timeline
In-stock vehicle orders are normally delivered within 10 business days of stock allocation, via specialized vehicle transport.
Our logistics team will contact you at least one business day before delivery to agree on an estimated delivery window.
Orders placed during public holidays, product launches, or promotional periods may require additional processing time.
Delivery windows are estimates and may be affected by weather, road conditions, public holidays, address issues, or circumstances outside our control.
Shipping & Freight Charges
Delivery rates are calculated per vehicle.
Greater Cairo & Canal
- Cairo, Giza & Qalyubia: 2,750 EGP
- Ismailia: 2,500 EGP
- Suez & Sharqia: 3,250 EGP
Delta Region
- Monufia & Port Said: 3,350 – 3,750 EGP
- Gharbia & Beheira: 3,750 – 4,750 EGP
- Kafr El Sheikh, Dakahlia & Damietta: 4,300 – 4,500 EGP
Coastal Regions
- Alexandria & North Coast (Kilo 21 to El Dabaa): 6,250 – 7,250 EGP
- Extended North Coast (El Dabaa to Al-Nagila) & Marsa Matrouh: 10,500 – 11,750 EGP
Upper Egypt
- Fayoum, Beni Suef & Minya: 4,750 – 5,850 EGP
- Asyut, Sohag, Qena, Luxor & Aswan: 7,250 – 15,600 EGP
Red Sea & Sinai
- Hurghada, Sharm El Sheikh, Dahab, Nuweiba, Taba & Marsa Alam: 9,000 – 15,000 EGP
Vehicle Handover & Delivery Requirements
Delivery requires an adult (18+) recipient present at the delivery address with government-issued ID matching the order. The customer is responsible for providing a complete, accessible, and accurate delivery address.
Additional charges caused by an incorrect address, a refused delivery, or repeated failed delivery attempts may be deducted from any eligible refund.
Changing or Cancelling an Order
You may request a cancellation or address change before the vehicle is dispatched from our facility. Contact us immediately and include your order number.
We cannot guarantee changes or cancellations after warehouse processing has started. Cancellation and return rights after dispatch are governed by our Returns and Refunds Policy and applicable Egyptian consumer law.
Need help with your delivery?
Our team is here to help you track your order or answer any delivery questions.
Delayed or Missing Deliveries
If our logistics team has not contacted you to schedule delivery, or your vehicle has not arrived within the confirmed delivery window, contact our support team.
Delivery Inspection & Transit Damage
Inspect your vehicle at delivery, before signing any delivery paperwork and before charging, activating, or riding it. Check the exterior body panels, display and controls, lights, tires and wheels, charger and accessories, keys and documents, the serial number/VIN, and the packaging or crating for any signs of impact, swelling, leakage, or damage.
If the vehicle or its packaging arrives visibly damaged:
- Note the damage on the courier's delivery paperwork and customers should refuse a visibly damaged vehicle outright.
- Photograph every side of the packaging or crating.
- Photograph any specific damage to the vehicle's body or components.
- Keep all original packaging and shipping labels.
- Contact us within 24 hours of delivery so we can investigate with the carrier promptly. This request does not limit any rights you have under applicable Egyptian law that cannot be excluded by this policy.
Do not charge, activate, or ride a vehicle that shows signs of impact, battery damage, unusual heat, swelling, leakage, or exposed wiring. Contact us immediately and keep the vehicle away from heat and combustible materials where it is safe to do so.
Taxes & Invoicing
All prices are in EGP and include Egyptian Value Added Tax 14% (VAT). The exact delivery charge is shown before order confirmation.
Supplier Information
Legal Company Name: Tredico Mobility / تريدكو لوسائل النقل
Commercial Registration Number (CRN): 5440.
Tax Registration Number: 445568704.
Registered Address: Plot 63A, Industrial Zone A6, 10th of Ramadan City, Sharkia, Egypt.
Shipping Support
- Email: NEEDS INPUT: [Shipping support email]
- Telephone: NEEDS INPUT: [Support phone number, and WhatsApp if supported]
- Hours: NEEDS INPUT: [Operating days and hours, stated as Cairo time]
Arabic Version
Egyptian consumer-protection rules generally require consumer-facing supplier information to be available in clear Arabic. A professionally translated and legally reviewed Arabic version of this policy should be published alongside this English version, with a stated rule for which version governs in case of any conflict.
Contact Us
Questions about shipping? Reach our support team at support@glidemobility.com
