Returns & Refunds Policy

Scope

This policy applies only to vehicles purchased directly from glidemobility.co. For purchases made through a dealer, marketplace, or retail partner, contact the original seller.

This policy does not replace your rights under applicable Egyptian consumer-protection law.

Order Cancellation

Orders may be cancelled before dispatch by contacting NEEDS INPUT: [support email].

A cancellation request is not confirmed until you receive written confirmation from us. If the order has already shipped, the request will be treated as a return under this policy.

Return Period

Eligible vehicles may be returned within 14 calendar days of the recorded delivery date.

Return requests submitted after this period may be rejected unless required by law or covered under our Warranty Policy.

Return Eligibility

To qualify for a return, the vehicle must:

• Have been purchased directly from glidemobility.co
• Be unused beyond reasonable inspection or test-riding within the permitted limit below
• Have no damage, scratches, or signs of use beyond that permitted testing
• Have an odometer reading below NEEDS INPUT: [number] kilometers, where applicable
• Include the original packaging, manuals, charger, keys, tools, and accessories
• Include the receipt or other proof of purchase
• Have a valid Return Authorization (RMA) issued by our team before the vehicle is sent back

Incorrect, Damaged, or Defective Vehicles

This section covers issues discovered after delivery — a wrong model sent, or a defect that appears with use — and is separate from the Shipping Policy's 24-hour window for damage that's visible at the moment of delivery.

If this applies to your order, contact us within NEEDS INPUT: [X days] of discovering the issue, and include:

• Your order number
• Vehicle model and serial number
• A description of the issue
• Photographs or video
• Photographs of the packaging and shipping label, where relevant

After assessment, we may provide troubleshooting, repair, replacement, exchange, or refund, consistent with this policy and the applicable Warranty Policy.

Change-of-Mind Returns

Change-of-mind returns are accepted only when the vehicle meets all conditions in Section 4.

Non-Returnable Items

Unless required by law, the following are final sale:

• NEEDS INPUT: batteries — scope unconfirmed. Confirm whether this refers only to spare/replacement battery packs sold separately, or could be read to include the vehicle's built-in battery. As originally written, it could be read to exclude an entire vehicle from return over its battery, which would conflict with the standard 14-day return right.
• Installed parts and accessories
• Used safety equipment
• Gift cards and promotional gifts
• Personalized or custom vehicles
• Vehicles damaged through misuse, accidents, modification, water exposure, or unauthorized repair

A defective non-returnable item may still be covered by its warranty.

Return Process

Because these are large, freight-delivered vehicles rather than small parcels, returns are handled through scheduled pickup rather than customer self-shipping:

1. Contact Support with the subject "Return Request – [Order Number]."
2. Wait for return authorization (RMA) and pickup instructions.
3. Prepare the vehicle with all original components (manuals, charger, keys, tools, accessories) ready for collection.
4. Our logistics team will schedule a pickup, using the same specialized vehicle transport used for delivery.
5. Retain any collection receipt or confirmation provided at pickup.

Do not attempt to ship the vehicle yourself, or send it to our office, warehouse, or manufacturer without authorization.

Return Shipping and Risk

Glide will cover return freight when the return results from our error or an eligible shipping defect.

For other returns (e.g., change-of-mind), the customer is responsible for the return freight cost.

Risk of loss remains with the customer until the vehicle is collected and its receipt is confirmed by us.

Inspection

Returned vehicles are normally inspected within 14 business days of collection.

We may reject the return or reduce the refund if the vehicle is used beyond the permitted testing limit, damaged, incomplete, or missing accessories.

Refunds

Approved refunds are issued to the original payment method within NEEDS INPUT: [X business days] of approval.

Shipping charges, delivery-service fees, insurance, and any applicable restocking fee are not refundable — except when the return is due to our error (wrong item sent, defective on arrival, or an eligible shipping defect), in which case the original shipping charge is refunded in full.

NEEDS INPUT (Accounting): Confirm how VAT is refunded on a returned vehicle and whether a formal credit note is issued, consistent with Egyptian Tax Authority requirements.

Exchanges

Eligible vehicles may be exchanged for the same model or another available colour, subject to stock availability.

If a replacement is unavailable, we may offer an alternative product, store credit, or a refund.

Warranty Claims

Returns and warranties are different. Faults reported outside the return period are handled under our Warranty Policy NEEDS INPUT: [insert link once published].

Supplier Information

Legal Company Name: Tredico Mobility / تريدكو لوسائل النقل

Commercial Registration Number (CRN): 5440.

Tax Registration Number: 445568704.

Registered Address: Plot 63A, Industrial Zone A6, 10th of Ramadan City, Sharqia, Egypt.

Return Support

• Email: NEEDS INPUT: [Shipping support email]
• Telephone: NEEDS INPUT: [Support phone number, and WhatsApp if supported]
• Hours: NEEDS INPUT: [Operating days and hours, stated as Cairo time]

Arabic Version

Egyptian consumer-protection rules generally require consumer-facing supplier information to be available in clear Arabic. A professionally translated and legally reviewed Arabic version of this policy should be published alongside this English version, with a stated rule for which version governs in case of any conflict.

Contact Us

Questions about shipping? Reach our support team at support@glidemobility.com